HeyCasino FAQ – Answers to Common Questions & Support

Click the “Forgot Password” link on the login page. You’ll be prompted to enter the email address associated with your account, and we’ll send you a link to reset your password.

Ensure you've completed all the necessary steps during registration. If your account hasn't been verified, check your inbox for a verification email. If you didn’t receive it, try checking your spam folder, or you can request a new verification link.

If you’ve entered incorrect details multiple times, your account may be temporarily locked. Simply wait for a while and try logging in again, or contact our support team for assistance.

You can deposit funds using credit/debit cards, bank transfers, e-wallets, or cryptocurrencies. To make a deposit, simply go to the "Deposit" section, select your preferred payment method, and follow the on-screen instructions.

To withdraw your winnings, visit the "Withdrawal" section, select your payment method, and specify the amount you wish to withdraw. Withdrawal processing times vary based on your selected method, but they are usually processed within 1-3 business days.

We do not charge any fees for deposits or withdrawals. However, some payment providers may have their own processing fees, so please verify with your payment method provider.

To claim your bonus, simply visit the "Promotions" section on your account dashboard. Choose the promotion you want to claim and follow the instructions provided. Some bonuses, like welcome bonuses, may be automatically applied when you deposit for the first time.

Most bonuses require you to meet certain criteria, such as minimum deposit amounts or wagering requirements. Be sure to read the specific terms and conditions attached to each promotion to understand any applicable rules.

All bonus offers come with specific terms, including wagering requirements (how many times you need to bet the bonus amount before withdrawing), minimum deposit, and eligible games. Always check the promotion details to know what applies.

We use state-of-the-art SSL encryption to protect all your personal and financial data. This ensures that your information is always safe while interacting with the platform.

Our games are powered by certified and audited random number generators (RNGs), ensuring that every outcome is completely random and fair. Additionally, we work with top-tier game providers who adhere to strict industry standards.

HeyCasino operates under a reputable gaming license, ensuring we adhere to the highest standards of fairness, security, and transparency.

We offer a dedicated mobile app that you can download directly from our website. It provides a user-friendly interface and easy access to all of our games and features.

If you prefer not to download the app, our website is fully responsive and works seamlessly on all mobile browsers. Simply visit the site through your mobile browser, and you’ll have access to all your favorite games and features.

All our games are optimized for mobile play, offering the same high-quality graphics, gameplay, and features as on desktop, so you can enjoy gaming on the go.